Create And Update ServiceNow Record

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This playbook will create or update incident in ServiceNow. When incident is created, playbook will run and create incident in ServiceNow. When incident is updated, playbook will run and add update to comment section. When incident is closed, playbook will run and close incident in ServiceNow.

Attribute	Value
Type	Playbook
Solution	Servicenow
Source	View on GitHub

Additional Documentation

📄 Source: ServiceNow-CreateAndUpdateIncident/readme.md

ServiceNow-CreateAndUpdateIncident

author: Benjamin Kovacevic

This playbook will create or update incident in ServiceNow. When incident is created, playbook will run and create incident in ServiceNow. When incident is updated, playbook will run and add update to comment section. When incident is closed, playbook will run and close incident in ServiceNow.

Prerequisites

We will need following data to make Jira connector:
1. ServiceNow instance (ex. xyz.service-now.com) 2. Username 3. Password

Quick Deployment

Post-deployment

1. Authorize ServiceNow connector
2. Assign Microsoft Sentinel Responder role to playbook's managed identity. To do so, choose Identity blade under Settings of the Logic App.
3. Add playbook as an action to the automation rule, ex.: - Trigger = When incident is updated;
   - Condition = Staus > Changed To > Closed;.
   Automation Rule Example
   Automation Rule Condition Example
   

Screenshots

Playbook

ServiceNow New Incident

ServiceNow Update Incident

ServiceNow Incident closed

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